Legal document
Refund Policy
How to request cancellation or a refund for purchased digital products.
Updated on July 22, 2026
CNPJ: 65.936.483/0001-86
1. Applicable conditions
Refund periods and conditions are those shown in the offer and at checkout, together with mandatory rights under the law applicable to the buyer. This general policy does not reduce legal guarantees or extend a commercial guarantee that was not expressly offered.
2. How to request a refund
Send your request through the support center using the same email used at checkout. Include the product, approximate purchase date, payment method, and reason when needed to locate and assess the transaction. Never send a password or full card number.
3. Digital products
Ebooks, files, and courses may be delivered immediately after payment confirmation. Use, download, or consumption may be considered only when allowed by law and the conditions shown at purchase. Mandatory cancellation rights remain protected.
4. Processing
When approved, a refund is returned to the original payment method whenever possible. The time it takes to appear depends on the bank, card network, payment platform, and method used. Product access may end after cancellation or refund.
5. External platform purchases
When a sale was processed by a marketplace or platform that controls refunds, the request may need to be completed directly through that service under its procedures, without limiting applicable legal rights.
Questions, requests, or the exercise of legal rights can be sent through the official channel.
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